New Client Consultation

Are you seeing issues with high call volume, response time, repeat questions, or managing detailed inquiries?

Examples might include product availability, strain information, dosages, legality, pricing, or usage tips.

This can help assess the need for 24/7 AI support and gauge inquiry patterns.

Examples could include real-time responses, personalized product recommendations, appointment booking, or website ‘live’ chat, etc.

CRM, POS, Calendars or inventory management systems could streamline processes and offer better service continuity.

For example, limitations on health claims, dosage advice, or cannabis usage laws.

Any specific data protection or encryption needs, especially concerning sensitive or personal information.

Are there specific steps it should follow to comply with state or federal laws?

Should it be friendly, whitty or cheeky and conversational, professional and educational, or something else? Do you want to clone a voice?

A casual, educational tone could work well if your customer base is new to cannabis, whereas an expert and informed tone may suit a more experienced clientele.

If so, how deep should this information go? Information can go as deep as you would like.

These might include reducing response times, improving customer satisfaction, freeing up staff, enhancing customer loyalty or everything.

For instance, inquiry resolution rate, customer satisfaction scores, or reduced call volume.