Refund Policy for iUltima AI Answering Service
At Twins Dynasty, we are committed to providing exceptional service with the iUltima AI Answering Service. We have established the following refund policy to ensure transparency and customer satisfaction.
Eligibility for Refunds
Refunds are available under the following conditions:
1. Service Malfunction
– If the iUltima AI Answering Service experiences significant, unresolved technical issues due to our platform that impact functionality or disrupt service delivery.
– Refund requests must include evidence of the malfunction and documentation of communication with our support team.
2. Service Not as Described – If the features or capabilities outlined in the agreed-upon service plan are not provided as described.
– The customer must first allow us an opportunity to resolve the issue.
3. Billing Errors
– In the case of overcharges, duplicate charges, or unauthorized transactions.
Non-Refundable Circumstances
Refunds will not be issued for:
– Dissatisfaction due to personal preference or expectations not specified in the service agreement.
– Issues resulting from customer-side misconfigurations or failure to follow setup guidelines.
– Service disruptions caused by third-party integrations or external factors outside our control.
– Termination of service due to violation of our Terms of Use or abuse of the platform.
Refund Request Process
- Submission
– Submit your refund request within 30 days of the issue through our contact page on our website. Click here.
Include the following information:
– Account details (name, email, and subscription ID).
– Describe the issue and the steps taken to resolve it.
– Supporting documentation (e.g., screenshots, logs, or receipts).
- Review
– Our team will review your request and respond within seven business days
– Additional information may be requested during this time.
- Resolution
– If approved, refunds will be issued to the original payment method within ten business days.
- Refund Policy for Subscription Plans
– Monthly Subscriptions
– Refunds are available for unused days if the issue occurred within the first 15 days of the billing cycle and the customer cancels due to unresolved issues.
– Annual Subscriptions
– Pro-rated refunds may be issued for unused months if the service is canceled due to unresolved issues, subject to review.
- Modifications to Policy
Twins Dynasty reserves the right to modify this refund policy at any time. Changes will be communicated to customers via email and our website.
Need Assistance?
If you have further questions or need support, please get in touch with our Customer Success Team via the Contact Us section on our website. Click Here.
We value your business and are committed to ensuring your satisfaction with iUltima AI Answering Service!
